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Privacy Policy

Effective Date: 01/01/2020
Last Updated: 04/01/2025

Rhino Group Consulting LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you may provide while using our website, https://rhinogroupconsulting.com (the “Site”).

This Privacy Policy outlines what data we collect, how we use it, and your rights in relation to that data.

1. Information We Collect

We collect both personal and non-personal data when you visit or interact with our website:

Personal Information You Provide

When you fill out a form, request a consultation, make a payment, or contact us, we may collect:

  • Full name

  • Company name

  • Email address

  • Phone number

  • Project-related information

  • Uploaded documents

  • Billing and payment details (see Section 12 below)

  • Other details you choose to submit

Form submissions are processed through Zoho Forms, a secure form solution provided by Zoho Corporation.

Automatically Collected Information

Through various analytics and tracking tools, we collect:

  • IP address and general geolocation

  • Device type, operating system, and browser

  • Pages visited and time spent on the site

  • Clicks, scrolls, and navigation behavior

  • Referring and exit pages

  • Session recordings and heatmaps

  • Chat interactions and browsing history via live chat

  • Ad clicks, conversions, and campaign performance

  • Error logs and session diagnostics

Tracking and analytics tools used include:

  • Google Analytics

  • Microsoft Clarity

  • Facebook Pixel

  • TikTok Pixel

  • Google Ads Conversion Tracking

  • Zoho PageSense (A/B testing, heatmaps, and behavior insights)

  • Zoho SalesIQ (live chat and visitor tracking)

  • Sentry.io (error tracking and diagnostics)

These tools may use cookies and other tracking technologies to provide us with performance insights, personalized advertising, and site diagnostics.

2. How We Use Your Information

We use your information to:

  • Improve our website’s performance and user experience

  • Monitor for errors, crashes, and bugs

  • Measure the effectiveness of our marketing campaigns

  • Personalize and target advertisements on platforms like Google, Facebook, and TikTok

  • Respond to inquiries or requests submitted through our forms

  • Provide support via live chat and track site engagement

  • Facilitate and manage billing, invoicing, and subscription services

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests (such as site functionality and analytics)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies help us understand user behavior, improve functionality, and deliver targeted ads.

Types of Cookies We Use

A. Strictly Necessary Cookies
Required for the basic operation of the site and form submission.

B. Performance & Analytics Cookies
Help us track visitor interactions, error logs, and session replays.
Tools: Google Analytics, Microsoft Clarity, Zoho PageSense, Sentry.io

C. Functional Cookies
Support chat features and user tracking.
Tool: Zoho SalesIQ

D. Advertising Cookies
Used to personalize ads and measure campaign performance.
Tools: Facebook Pixel, TikTok Pixel, Google Ads

Managing Cookies

You can control cookie preferences through:

We honor Do Not Track signals and universal opt-out preferences required by law.

5. Sharing of Information

We do not sell your personal information. We may share it with:

  • Third-party processors for analytics, advertising, and payment processing

  • Legal authorities if required to do so

  • Our internal team to fulfill services

6. Data Retention

We retain personal data only as long as necessary for business or legal purposes. This includes keeping contact and billing information for accounting and compliance.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or receive a copy of your data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing or analytics

  • Opt out of data sales or profiling

To make a request, email us at:
📧 [email protected]

8. Data Security

We use encryption, firewalls, access controls, and other safeguards to protect your data. Sensitive information is transmitted over secure connections.

9. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Children’s Privacy

Our site and services are not intended for children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

12. Payment Information

If you purchase services through our website, we may collect and process certain payment-related information. This may include:

  • Name on card

  • Billing address

  • Email address associated with the transaction

  • Payment method details (e.g., last 4 digits of card, expiration date)

  • Transaction ID and subscription or invoice reference

We do not store or have access to full credit card numbers or CVV codes. All payment processing is securely handled by Stripe, a PCI-DSS compliant payment processor.

We use the following services to manage payments:

Legal Disclaimer

This Privacy Policy is provided for informational purposes only and does not constitute legal advice. While we strive to ensure accuracy, Rhino Group Consulting LLC makes no warranties or representations regarding the completeness, reliability, or legality of this policy as it may apply to your specific circumstances or jurisdiction.

We recommend consulting with a qualified attorney to ensure your business complies with all applicable privacy and data protection laws. Your continued use of this website and services constitutes your agreement to the terms outlined in this policy.

Contact Us

If you have any questions or concerns, contact us at:
📧 [email protected]
📍 Rhino Group Consulting LLC
1502 Brittain Rd #1023
Akron, OH 44310
United States

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